Call Center Data Visualization

I programmed a system to connect employees to their customers, an animation continuously generated from their call centers’ real-time data.

Monitors on walls are not enough to engage today’s viewers. We designed the experience as we would for any Branding opportunity, and studied how watching this change over time could add engagement. I then built a system to recreate our designs automatically, driven by streaming data.
The design solution continues to generate new digital content indefinitely, yet is flexible enough to be easily added onto or even re-skinned in the future. This work stands as the first proof of concept and inspiration for an untold number of opportunities with this and many more clients, and as a model for projects that keep Gensler more closely connected to clients with ongoing services.

ClientConfidential Financial Services FirmYear2015